At epiv2, your privacy is a fundamental right, not an afterthought. This Privacy Policy explains precisely what personal data we collect, how we use it, who we share it with, and the controls available to you as a player on our platform.
Last Updated: 1 January 2026All data exchanged between your device and the epiv2 platform is protected by 256-bit SSL/TLS encryption, ensuring your personal and financial information is secure in transit at all times.
We believe in transparent data practices. You have the right to access, correct, restrict, and request deletion of your personal data. Exercise your rights at any time by contacting our support team.
epiv2 does not sell, rent, or trade your personal information to any third-party marketing companies or data brokers. Your data exists to serve your account — nothing else.
We collect only the data that is strictly necessary for account operation, KYC compliance, fraud prevention, and service delivery. We do not gather data beyond what is required to serve you.
Personal data is stored on access-controlled, enterprise-grade servers with regular security audits. Access to production data is restricted to authorized personnel under strict need-to-know protocols.
If a material change is made to this Privacy Policy, we will notify you via email or an in-platform notification before the change takes effect, giving you time to review your options.
This Privacy Policy ("Policy") describes the practices of epiv2 ("the Company", "we", "us", "our") with respect to the collection, use, storage, disclosure, and protection of personal data belonging to users ("you", "your", "Player") of the epiv2 platform, accessible at https://epiv2.cam ("Platform").
epiv2 operates as a premium online casino and sports betting platform, serving players primarily based in Indonesia. As a platform that handles financial transactions, identity documents, and gaming activity data, we take our data protection obligations seriously and are committed to processing personal information lawfully, fairly, and transparently.
This Policy should be read together with our Terms & Conditions and our Responsible Gaming policy, both of which are incorporated by reference. By creating an account and using the Platform, you consent to the collection and processing of your personal data as described in this Policy.
If you have questions about this Policy or wish to exercise any of your privacy rights, please contact us at [email protected]. Our team responds to all data-related inquiries within 5 business days.
The categories of personal data we collect depend on how you interact with the Platform. The following table provides a comprehensive overview of the personal data categories, specific data types, and the primary purposes for which each is collected:
| Data Category | Specific Data Types | Primary Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government ID number (KTP), passport or driver's license details, selfie photograph | Account registration, KYC verification, age verification (21+ requirement) |
| Contact Data | Email address, telephone number, residential address, city, province, postal code | Account communications, transaction alerts, support correspondence |
| Financial Data | Bank account name, bank name (e.g., BCA, BRI, BNI, Mandiri), account number, e-wallet ID (OVO, DANA, GoPay, ShopeePay, LinkAja), transaction history, deposit and withdrawal records | Payment processing, withdrawal verification, fraud prevention, AML compliance |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution, session timestamps, login history | Security monitoring, fraud detection, session management, platform optimization |
| Usage Data | Pages visited, games played, bets placed, bonus claims, session duration, clickstream data, search queries on Platform | Service improvement, personalization, responsible gaming monitoring |
| Communications Data | Live chat transcripts, support email exchanges, feedback submissions | Support quality assurance, dispute resolution, compliance records |
| Marketing Preferences | Opt-in/opt-out status for promotional communications, preferred contact channel, promotion redemption history | Targeted promotional communications (with consent only) |
epiv2 collects personal data through several distinct channels, each serving a specific operational or compliance function:
The majority of personal data we hold is provided directly by you during the course of your relationship with the Platform, including:
When you access and navigate the Platform, certain technical and usage data is collected automatically through our server infrastructure and analytics systems. This includes your IP address, device identifiers, browser fingerprint, session activity, and gameplay behavior. This data is collected passively and does not require any action on your part.
We may receive supplementary data about you from third-party partners engaged to support platform operations, including:
epiv2 processes your personal data only where a valid legal basis exists. The applicable legal bases under which we process personal data are as follows:
The personal data we collect is used exclusively for the following purposes:
We use your identity and contact data to create and maintain your account, verify your eligibility to play (including confirming that you are at least 21 years of age and resident in Indonesia), authenticate your login sessions, and provide you with access to all features of the Platform.
Financial data is used solely to process deposits and withdrawals through your nominated payment method. We verify that the bank account or e-wallet used for withdrawal matches the identity on your registered account to prevent unauthorized fund transfers.
Your identity documents and financial records are retained in compliance with our licensing and regulatory obligations. This includes verifying your identity, confirming the source of deposited funds where required, and maintaining transaction records in accordance with applicable retention requirements.
Technical and behavioral data is analyzed continuously to detect and prevent fraudulent activity, unauthorized account access, money laundering, and abuse of promotional offers. This processing is essential to protecting both the Platform and its players.
Usage and gameplay data is used to monitor for signs of problematic gambling behavior, in accordance with our Responsible Gaming commitments. Where risk indicators are identified, we may proactively contact you or apply account-level safeguards.
Communications data — including live chat transcripts and email exchanges — is retained to enable our support team to assist you effectively, to resolve disputes, and to maintain quality assurance records.
Where you have opted in to receive promotional communications, we may use your contact data and platform usage profile to send you relevant offers, bonus notifications, and platform updates. You may unsubscribe from marketing communications at any time by contacting our support team or following the unsubscribe instructions in any promotional email.
epiv2 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We may share personal data only in the following limited and controlled circumstances:
We engage carefully selected third-party service providers who process personal data on our behalf and strictly under our instruction. These include payment processors, identity verification providers, cloud hosting and infrastructure providers, fraud detection platforms, and customer support tooling vendors. All such providers are bound by contractual data processing agreements that prohibit the use of your data for any purpose other than providing the contracted service to epiv2.
Some game software providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft — may receive limited session and gameplay data necessary to deliver their games to you and to calculate game results and payouts. These providers are independent data controllers for their own game platforms and operate under their own privacy frameworks.
We may disclose personal data to law enforcement agencies, regulatory authorities, or judicial bodies where we are required to do so by applicable law, court order, or regulatory demand. In all such cases, we will disclose only the minimum personal data required to satisfy the legal obligation.
In the event of a merger, acquisition, restructuring, or sale of assets involving epiv2, your personal data may be transferred to the acquiring entity as part of the transaction, subject to equivalent privacy protections remaining in place. You will be notified of any such transfer in advance.
epiv2 will never voluntarily disclose your personal data to a third party beyond the categories described above. Any disclosure outside these categories would require your explicit prior consent.
The epiv2 Platform uses cookies and similar technologies to support core functionality, enhance user experience, and gather analytical data. The following categories of cookies are in use:
These cookies are essential for the Platform to function correctly. They manage your login session, maintain your account authentication state, and support security features. These cookies cannot be disabled without impairing the core functionality of the Platform.
Functional cookies remember your preferences — such as your chosen language settings, display preferences, and previously used deposit methods — to provide a more personalized experience. Disabling these cookies may affect the comfort of your Platform experience but will not prevent access.
We use analytics tools to collect aggregated, anonymized data about how players interact with the Platform. This data helps us identify popular features, diagnose technical issues, and prioritize platform improvements. Analytics data is not used to identify you individually and is not shared with third-party advertising networks.
You can control and manage cookies through your browser settings. Most modern browsers allow you to block, delete, or receive alerts about cookies. Please note that blocking strictly necessary cookies will prevent you from accessing your account. For guidance on managing cookies in your browser, refer to your browser's help documentation.
epiv2 retains personal data for as long as is necessary to fulfill the purposes for which it was collected, to comply with our legal obligations, and to resolve any disputes or enforce our agreements. The following retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymized so that it can no longer be associated with any individual.
Protecting the confidentiality and integrity of your personal data is a core operational priority at epiv2. We employ a layered security architecture that includes the following technical and organizational controls:
Despite these measures, no method of electronic data transmission or storage is entirely risk-free. While we work continuously to protect your data, we cannot guarantee absolute security. In the event of a data breach that poses a material risk to your rights, we will notify you and, where required, the relevant regulatory authority, without undue delay.
As a player on the epiv2 Platform, you hold the following privacy rights with respect to your personal data. You may exercise any of these rights by contacting our support team at [email protected]. We will respond to all verified requests within 30 days of receipt.
Request a copy of all personal data we hold about you, together with information about how it is used and with whom it has been shared.
Request the correction of any inaccurate or incomplete personal data held in your account.
Request the deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations.
Request that we limit how we use your personal data in specific circumstances, such as while a rectification request is being resolved.
Request your personal data in a structured, machine-readable format so that you may transfer it to another service provider of your choice.
Object to processing based on legitimate interests, including profiling for marketing purposes. Objections to direct marketing will be honored immediately.
Withdraw consent for any consent-based processing at any time, without affecting the lawfulness of processing that occurred before withdrawal.
Lodge a complaint with the relevant data protection authority if you believe your privacy rights have been infringed by our data practices.
The epiv2 Platform is strictly for individuals aged 21 years and older. We do not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in the account registration and KYC process, and all accounts are subject to documentary age verification before withdrawal privileges are granted.
If we discover or are notified that an account has been registered by an individual under 21 years of age, the account will be immediately and permanently closed, all balances will be forfeited, and all associated personal data will be deleted or anonymized in accordance with our legal obligations. If you are a parent or guardian and believe a minor has registered on the Platform using false information, please contact us immediately at [email protected].
epiv2 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, operational requirements, or applicable legal obligations. The date of the most recent revision is displayed at the top of this page.
Where a proposed change is material — meaning it significantly affects how we collect, use, or share your personal data — we will notify you by email to your registered address or via a prominent in-platform notification at least 14 days before the change takes effect. Your continued use of the Platform after the effective date of any update constitutes your acceptance of the revised Policy. If you do not agree with the updated Policy, you must cease using the Platform and may request account closure by contacting our support team.
For any questions, concerns, or requests relating to this Privacy Policy or the personal data we hold about you, please contact the epiv2 Data Protection team using the following details:
When submitting a data rights request, please include your full registered name, the email address associated with your account, and a clear description of your request. We may ask you to verify your identity before processing the request to protect your account security.
Our support team operates in Western Indonesia Time (WIB, UTC+7) and is available around the clock. All data-related requests are handled by dedicated personnel and are treated with strict confidentiality.
Our support team is available 24/7 to address any privacy concerns, process data rights requests, or help you understand how your personal information is handled at epiv2.